> For the complete documentation index, see [llms.txt](https://help.boomerang3.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.boomerang3.com/boomerang-3-user-manual/support.md).

# Support

Use **Support** to contact ICU Scandinavia support and access product resources.

Click **Support** in the navigation pane.

<figure><img src="/files/fMHP75gHckrNgIPUVbRj" alt=""><figcaption></figcaption></figure>

### Create a support case

Select a topic.

Enter a subject and message.

Optionally, add extra email recipients.

Click **Submit**.

Your message is sent to the ICU Scandinavia support group.

#### Include this information

Add these details to speed up troubleshooting:

* what you expected vs what happened
* steps to reproduce
* time of the issue (and time zone)
* affected object/MP names
* your Boomerang 3 version (from the UI, if shown)
* browser and device type

{% hint style="info" %}
Avoid sending passwords, PINs, or confidential data.
{% endhint %}

### Contact info

**Contact Info** shows:

* ICU Scandinavia (or representative) contact details
* Boomerang 3 server settings
* links to Boomerang manuals
* ICU YouTube channel
* ChatGPT Boomerang Trainer

### Videos and AI help

The YouTube channel contains videos covering different parts of Boomerang 3.

ChatGPT Boomerang Trainer is an AI assistant for Boomerang 3.

Use it for quick, summarized answers.

### Mobile app

At the bottom of the page, QR codes link to the ICU Boomerang Mobile app.

Android and iOS are supported.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.boomerang3.com/boomerang-3-user-manual/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.