# Forgotten password

Use this when you cannot remember your current password.

{% stepper %}
{% step %}

### Start password recovery

On the login screen, click **Forgot Password?**

<figure><img src="https://3588014471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEANwXRnuP0ug8971viyg%2Fuploads%2FgT9ZFWud7mmH4YnzQ3fs%2Fimage.png?alt=media&#x26;token=01bb15c9-55a0-4a7a-9ff3-8fa41764334f" alt="Login screen with Forgot Password link" width="233"><figcaption><p>Forgot Password link</p></figcaption></figure>
{% endstep %}

{% step %}

### Send the recovery email

A recovery form opens.

<figure><img src="https://3588014471-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEANwXRnuP0ug8971viyg%2Fuploads%2FLFhSupAE5gPDrPGUNzb4%2Fimage.png?alt=media&#x26;token=5edca379-49cd-4908-a262-77b997d43de7" alt="Password recovery email form" width="230"><figcaption><p>Password recovery form</p></figcaption></figure>

1. Enter the email address you use to log in.
2. Click **Send Recovery Email**.

<figure><img src="https://content.gitbook.com/content/EANwXRnuP0ug8971viyg/blobs/hNKukCVprrmITfDuZY0d/image40.png" alt="Send Recovery Email button"><figcaption><p>Send recovery email</p></figcaption></figure>

A confirmation appears.

<figure><img src="https://content.gitbook.com/content/EANwXRnuP0ug8971viyg/blobs/V2vh7K5KkOaq2srsojuO/image41.png" alt="Recovery email sent confirmation"><figcaption><p>Confirmation</p></figcaption></figure>

{% hint style="info" %}
If the email does not arrive, check your spam folder.
{% endhint %}
{% endstep %}

{% step %}

### Reset the password

Open the recovery email and click the reset link.

<figure><img src="https://content.gitbook.com/content/EANwXRnuP0ug8971viyg/blobs/MGWd4VsEncwGl0Ta4Af5/image42.png" alt="Recovery email with reset link"><figcaption><p>Recovery email</p></figcaption></figure>

The password reset form opens.

<figure><img src="https://content.gitbook.com/content/EANwXRnuP0ug8971viyg/blobs/Mo6QINMowN2irT1LWmX7/image43.png" alt="Password reset form" width="188"><figcaption><p>Password reset form</p></figcaption></figure>

1. Enter your email address.
2. Enter a new password.
3. Confirm the new password.

<figure><img src="https://content.gitbook.com/content/EANwXRnuP0ug8971viyg/blobs/hE0qFRca3R4TDOOau9KG/image44.png" alt="Password and Confirm password fields" width="188"><figcaption><p>Enter the new password</p></figcaption></figure>

Click **Change Password**.
{% endstep %}

{% step %}

### Log in

The login page opens.

Log in with your new password.
{% endstep %}
{% endstepper %}