# Gateway firmware upgrade

{% hint style="danger" %}
You may end up with a non working device if the firmware upgrade is done incorrectly or using an incorrect firmware version. This must only ne done by a qualified personnel.
{% endhint %}

The BBO gateway firmware versions can be downloaded from [Ethernet BBO (DB020)](https://icuscandinavia060.sharepoint.com/:f:/r/sites/Technicalfile/Shared%20Documents/BBO/Firmware/Ethernet%20BBO%20\(DB020\)?csf=1\&web=1\&e=NvYrlc).

There are hex and bin files. Hex is the firmware file, bin is the firmware support data.

The update can be done in the following way.

&#x20;1\.       To upgrade the gateway firmware, go to “System Configuration”->”Network”.

<figure><img src="/files/kCopo2p2wEZKRcaVJy1O" alt="" width="563"><figcaption></figcaption></figure>

2\.       Click “CLICK HERE” link on the bottom of the screen in row saying:

“To upload new firmware, CLICK HERE. The current firmware version is x.yz. Firmware may be uploaded over the network connection using HTTP. Contact icuscandinavia.com for more information.”.&#x20;

<figure><img src="/files/OS6SxDlbHCKSWGYVMEeJ" alt="" width="563"><figcaption></figcaption></figure>

Select the new firmware image. It is a file with the hex extension.&#x20;

<figure><img src="/files/CzIgfVOwTTHtXJ4biBqp" alt="" width="563"><figcaption></figcaption></figure>

&#x20;3\.     Click “Upload” to upload and install the new firmware.

4\.     The upload progress shall be shown in the Status field.&#x20;

<figure><img src="/files/7iTlqqrUeMWrAuxq3hUV" alt="" width="563"><figcaption></figcaption></figure>

5\.     Follow the instructions.

6\.       Continue with the firmware support data. Click “CLICK HERE” link on the bottom of the screen in row saying:

“To upload new firmware support data, CLICK HERE. The current support data version is x.yz.”.

7\.     Perform the same operations with the file with bin extension.


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